Returns and Refunds

You can start your return process on here.

You have 30 days to return your item(s) from the date of delivery. Please check our return policy on here.

UK returns are free. Please check our return costs on here.

If you decide to change your mind, no problem; our 30-day returns policy applies.

Craft Hub London LTD

120-170 Stewarts Road 

Big Yellow Storage



Yes! We can arrange a collection with our Transfer Global Express service if you are in the UK. This can be scheduled for any weekday between the hours of 08:00 and 17:00. This service costs £5 per box and will deducted from your refund.

If we receive your item(s) outside of the 30 day return policy (counted from the date of delivery), we will be unable to accept your return and will send the item(s) back to you. This will be charged at your location's standard delivery service fee. If you are unable to pay the delivery charge, Parcel will be collected by our team in warehouse.